Return Policy

Return & Exchange Policy

At NASAMO FRAGRANCES, we want you to be completely satisfied with your purchase. Please review our return policy below:

Returns

We accept returns within 7 days of delivery for unopened and unused products in their original packaging.

Conditions for Returns

• Products must be unopened and unused
• Original packaging must be intact
• All seals and wrapping must be undamaged
• Proof of purchase (receipt or order confirmation) is required

Non-Returnable Items

Due to hygiene and safety reasons, we cannot accept returns on:

• Opened or used fragrances
• Products with broken seals
• Damaged packaging due to customer handling

Exchanges

We offer exchanges for different fragrances or sizes within 7 days of delivery, subject to the same conditions as returns.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos. We will arrange a replacement or full refund at no additional cost to you.

How to Initiate a Return

1. Contact us through our Contact page or email within 7 days of receiving your order
2. Provide your order number and reason for return
3. Wait for return authorization and instructions
4. Ship the product back in its original condition

Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the product is damaged or defective.

Contact Us

For any questions about our return policy, please contact us through our Contact page.